FAQ’s

 

How is LEAFS services booked?

LEAFS time slots are booked and based on availability.

How is LEAFS paid?

Before services are provided and/or products are purchased, the client must provide a deposit or payment in full.

How is LEAFS services scheduled?

Clients can hire us on a 1/2 hour, hourly, monthly or yearly basis. Hire LEAFS on a regular basis, one-time specific basis, or on an as-needed basis.

What is your cancellation policy?

Client Cancellations- 24-hour prior cancellation notice is required. Failure to do so will result in a $30.00 charge. 24-hour rescheduling notice is required prior to a job, via email. Failure to do so will result in the full amount of the job being charged.

How is mileage charged out of the city limits?

An additional charge of .56 per mile if LEAFS has to drive further than 5 miles from the client’s place of residence and back.

If the client is a business, there is an additional charge of .56 per mile if LEAFS has to drive further than the standard concierge radius of 10 miles to the business and back.

Will I receive a receipt after each job?

Clients will receive a paid receipt after each job is completed on the same date of service.

What if I have non-sufficient funds in my account?

Return Checks- A fee of $40.00 will be charged to the client for returned checks. Payment should then be made by cash, cashier’s check, personal money order, or certified check to pay for services.

What types of services does LEAFS refuse?

We Reserve The Right-to refuse any service that poses a danger to a person(s), our person(s), or property. We only honor requests that are legal, ethical, and reasonable. We reserve the right to cancel services due to severe weather conditions. Adjustments will be made and rescheduled, if applicable, without the client being charged.

Will I be notified of price changes in advance?

Prices are subject to change without notice. For certain jobs, if we are unable to gain access to the client’s property or business, as previously arranged, the job will be canceled and a $30.00 fee charged to the client.